We answer your questions
Contact and FAQ
We're here to answer all your questions . Whether you'd like to learn more about our products, our eco-friendly commitments, or need help with an order, we've gathered essential information to help you.
For any further questions, please do not hesitate to contact us via our online chat or write to us at contact@apneeswimwear.com .
CONTACT
We strive to provide you with a service that goes beyond simple customer service. We are available 5 days a week to answer all your questions!
If you have any questions about your order, delivery, or a return, please contact us at contact@apneeswimwear.com or via our online chat . Our team is here to help and provide you with all the information you need.
If you have a partnership request, please contact us at partnerships@apneeswimwear.com . We would be happy to discuss collaboration opportunities with you.
If you would like to collaborate with us, you can go through our BToB purchasing platform using the link below , or write to us at contact@apneeswimwear.com
The brand
No matter the destination, summer is a journey in itself. It carries promises in the luggage and desires for the essential. In search of distant horizons, escape, or thrills, sometimes, all it takes is a little.
Apnée was born from an obsession: to create a timeless essential , with ideal proportions , and at the right price . Nine months of research, three trips to Portugal, remarkable life stories, and a lot of passion: this is what we needed to realize our vision and achieve the evidence of a perfect fit.
Rather than following the frenetic pace of annual collections, Apnée lets itself be carried along by the journey, revealing its creations in the form of stopovers . Fluid waves, mystery of the depths, crystalline geometry, and unfathomable reflections: our prints capture the essence of the great blues , mirroring the ocean.
We are deeply committed to protecting the oceans and promoting sustainable fashion .
Our mission is to create high-quality clothing while minimizing our environmental impact . To do this, we use recycled materials , including fibers from plastic waste.
We collaborate with workshops in Portugal that share our values ethical and respect responsible production standards. Through these initiatives, we strive to reduce our ecological footprint and actively contribute to the preservation of our planet.
Our swimshorts
Our swimshorts are entirely made from recycled polyester fiber from the collection of plastic waste in the Mediterranean Sea and on the beaches in collaboration with SEAQUAL™.
By using this 100% recycled fiber, we turn waste into a resource.
For every kilo of fiber produced, one kilo of waste disappears from the oceans.
The making of a jersey makes it possible to recycle around 10 plastic bottles.
Our swimshorts are carefully designed to ensure opacity and comfort . We use high-quality fabrics that provide complete coverage and prevent any transparency when worn.
Women's swimsuits have a lining , eliminating any risk of transparence.
Rinse after each use: Rinse your swimsuit in fresh water after each swim to remove salt, chlorine, and sunscreen residue that could damage the fabric fibers.
Machine wash at 30°C: At the end of your holiday, use a delicate cycle at a maximum temperature of 30°C with similar colors to avoid fading. Place your swimshorts in a wash bag to reduce the spread of microplastics in the water.
Avoid bleach and tumble drying: Never use bleach or products containing bleaching agents, and avoid putting your swimsuit in a tumble dryer. Excessive heat can damage the elastic fibers and compromise the swimshort's shape.
Air drying: Air drying is best in the shade to avoid direct sunlight, which can alter the fabric's colors. Also, avoid rough surfaces when drying.
Cool iron: If necessary, iron your swimshorts on a low heat setting and inside out. However, in most cases, ironing is not necessary for swimshorts.
Delivery & Returns
Metropolitan France:
- Home delivery : 2 to 3 working days via Colissimo (€8).
- Delivery to a relay point : 3 to 4 working days via Mondial Relay (€4).
- Express delivery : Received the next day before 6 p.m. for orders placed before 12 p.m. via Chronopost (€12), and within 2-3 days for Corsica.
European Union:
- Standard delivery : Approximately 5 to 7 days (€12).
- Express delivery : Approximately 2 to 5 days (€20).
Rest of the World:
- Express delivery : Approximately 3 to 8 days (€30). Customs fees and other taxes are not included and must be paid directly to the carrier upon receipt.
We put all our efforts every day to offer you products of the highest quality and that meet your expectations. However, if you are not fully satisfied with your purchase, you have 14 days to return your order for a refund.
Please complete the form below to indicate your intention to return:
TO GENERATE YOUR REQUEST, JUST CLICK HERE
Please note that we do not cover return shipping costs. Returned goods are your responsibility until they reach us, so we recommend that you choose delivery with signature delivery, or at least with tracking number. Your refund will be made within 10 days via your original payment method upon receipt of the products in their original condition. You will receive an email to notify you when your refund has been made.
Personalized products cannot be refunded.
For orders placed outside the European Union, transport costs are your responsibility.
Please report your return/exchange request by email and return your package to the following address:
APNEE / ACOLYT SEMUR
8 Rue de la Croix Belin
21140 Semur-en-Auxois
FRANCE
Your refund will be issued within 10 days via your original payment method upon receipt of the products in their original condition . You will receive an email to notify you when your refund has been issued.
Personalized products cannot be refunded.